Fonolo

JULY 13, 2021

Because of this, 75% of call center agents are at risk of burnout. Here are some of the most common causes for agent burnout: Unsustainably high workload. Lack of meaningful feedback. Contact centers with flexible scheduling show higher levels of morale and engagement overall. Provide meaningful feedback.

Agent burnout 81

Agent burnout Call Center Morale Contact Center 81

JustCall

DECEMBER 1, 2022

Encourage them to openly share their thoughts and constructively challenge each other, which will significantly help to motivate remote employees. Use broadcast messages to communicate support to people or teams and identify how the work from home call center agents are contributing to the company’s larger purpose.

Call Center 52

Call Center Management Agent burnout Scripts 52

Voxjar

JANUARY 11, 2018

Less Agent Burnout – A first call resolution leads to less customer frustration directed towards reps and makes an inherently stressful job more enjoyable. Retaining excellent employees and giving your employees the support and feedback they need to be excellent is where your big gains come from. What you measure improves.

First call resolution 40

First call resolution Contact Center Construction Agent burnout 40