Agent burnout Complaint resolution Customer Service Customer Support 
Fonolo
JUNE 14, 2018
Offers valuable data on the customer experience including FAQs, peak times, complaint resolution timelines, and even purchasing habits. To put the pedal to the metal and accelerate speed (and CX) on all levels, they may consider: Investing in more agents to support all the channels a business has in place.
Nicereply
SEPTEMBER 6, 2022
A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. 2022’s top customer service blogs.
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