Fonolo

MARCH 8, 2022

Call centers that provide exceptional customer service usually have many people working behind the scenes to ensure operational efficiency. One vital aspect of call center efficiency is call center workforce management (WFM). Industry Report: State of the Contact Center 2022. Agent burnout.

call center workforce 75

call center workforce Call Center Agent burnout Management 75

Fonolo

OCTOBER 12, 2021

Traditional call center environments are often busy, fast-paced environments, but it doesn’t need to be that way. Conversations around call center optimization often focus on technology, training, and metrics, but call center workforce optimization also includes the physical elements of your operation.

Call Center 147

Call Center Agent burnout Abandon rate call center workforce 147

Playvox

JANUARY 11, 2024

While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). What is Workforce Management for Call Centers? Why is Workforce Management Important in the Call Center?

Call Center 52

Call Center Schedule adherence call center workforce Management 52

Monet Software

NOVEMBER 11, 2020

Declining customer satisfaction ratings and other metrics. An agent suffering from burnout may not show all of these symptoms. Some immediate relief may be achieved with the suggestions above but true recovery from burnout can take weeks or longer to achieve. Fortunately, there is a prescription for burnout prevention.

Morale 100

Morale Agent burnout Contact Center Coaching 100