Agent burnout call center workforce Customer Experience Employee engagement 
Playvox
JANUARY 11, 2024
While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM.
Monet Software
NOVEMBER 11, 2020
If you’re seeing symptoms of burnout in your SMB contact center, or in online interactions with certain remote agents, it’s time to do something about it. Once an employee reaches burnout stage, you’re in crisis mode. Even the most employee-centric contact centers must confront agent burnout occasionally.
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