Agent burnout call center solutions Metrics Morale 
JustCall
APRIL 15, 2024
As a sales or customer support manager, you’ve likely noticed some agents seem disengaged, burned out, or stressed. Call center agent burnout is a real problem, and the job demands can take a toll on even the most resilient employees. Excessive workload strict metrics 2. It’s caused by: 1.
Balto
NOVEMBER 2, 2023
These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels. Leveraging modern technological solutions can help you address many of these inefficiencies. This has resulted in a persistent gap between knowing what’s wrong and actually fixing it.
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