Agent burnout Blog Metrics Time management 
aircall
DECEMBER 28, 2020
Analytics also provides the means for you to set up metrics and KPIs to gauge your team’s productivity and inform your decisions about scaling your teams. At the same time, managers must ensure that all team members are working toward the same goals. Support agent burnout. 1) Analytics. Measure success objectively.
Noble Systems
OCTOBER 21, 2020
Connect customers with the right agent, right away – First-call resolution and customer satisfaction are very important metrics for a call center. If you can get your callers to the right agent to solve their problem – and if you can get them there quickly – they are less likely to leave. Aid agents during their calls.
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