Fonolo

NOVEMBER 15, 2017

The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care. Do you take this opportunity to see if they are qualified for any upgrades, discounts, or renewals? Twitter: @ rainerup.

Customer Service 100

Customer Service Agent burnout Best practices Call Center 100

Playvox

APRIL 27, 2023

Agents won’t burn out trying to channel jump to satisfy needs. Related Article: How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It) Trend 3: Prioritization Of Employee Experience And Employee Engagement Your help desk is the relationship hub for your brand.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

aircall

OCTOBER 31, 2016

And third, this increased customer loyalty and retention allows you to present your customers with upsell or cross-sell opportunities. What does an omnichannel strategy mean in practice? Best practices for implementing your omnichannel strategy. That kind of symbiosis with an external service is a tall order.

outsourcing 48

outsourcing Multichannel Agent burnout Self service 48