Robert Davis

APRIL 5, 2018

The big surge in telemarketing operations happened in the early 1980s to mid-1990s when the industry grew from employing a half-million agents to 4.5 both in-house and outsourced, rose from fewer than 80,000 to 565,000. Let’s face it; the outbound agent will encounter many more “no’s” than “yes’s.” Completion rates.

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48

Robert C. Davis and Associates

APRIL 5, 2018

The big surge in telemarketing operations happened in the early 1980s to mid-1990s when the industry grew from employing a half-million agents to 4.5 both in-house and outsourced, rose from fewer than 80,000 to 565,000. Let’s face it; the outbound agent will encounter many more “no’s” than “yes’s.” Completion rates.

Telemarketing 40

Telemarketing Outbound sales outsourcing Quality calibration 40

aircall

OCTOBER 31, 2016

It’s possible to outsource your omnichannel support as a whole, and operate as a monolith, every channel coalescing into one. Is outsourcing to an omnichannel service the right choice? Pros of outsourcing your omnichannel strategy. Cons of outsourcing your omnichannel strategy. That’s not necessarily the case.

outsourcing 48

outsourcing Multichannel Agent burnout Self service 48