Agent burnout Average Handle Time Contact center software Feedback 
Talkdesk
JULY 16, 2019
In a recent customer experience survey by Customer Contact Week, consumers reported the following priorities: Easy handling of their problem Fast issue resolution Friendly, personalized service. Contact center agents may also take issue with the performance metrics being used to assess them.
SharpenCX
FEBRUARY 11, 2020
And apart from the cost to your operations, this paid downtime is detrimental to contact center quality and productivity. Of course, some idle time is necessary to prevent agent burnout. All those things are necessary to build a positive environment in your contact center (and help agents maintain sanity).
NobelBiz
MARCH 6, 2023
This ensures that customers are connected to the right agent. And that their issues are resolved in an efficient and timely manner. Track call center metrics, such as average handling time, first-call resolution rate, and customer satisfaction scores.
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