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Remove Agent burnout Remove Analytics Remove Customer retention Remove Employee engagement
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Contact Center Agent Burnout – Part 1, Warning Signs

Noble Systems

AUGUST 1, 2019

By ignoring the signs of agent overload and just considering high attrition as a fact of life in your contact center, you are risking your reputation, and the negative impact to customer satisfaction, customer retention and bottom-line results. It looks at the top warning signs of agent overload.

Agent burnout 62
Agent burnout Contact Center Schedule adherence Gamification 62
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The Top 4 Contact Center Trends To Boost Performance And CX

Playvox

APRIL 27, 2023

Address all challenges that come up — for customers and agents. Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Use analytics to measure CX to maintain or exceed customer expectations and brand standards.

Contact Center 52
Contact Center Gamification Agent burnout Employee engagement 52
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