Agent burnout Analytics Coaching Telecommunications 
Balto
FEBRUARY 6, 2023
Figure 12: Satisfaction Metrics by Mentor Another facet of mentorship that we looked at was coaching type and frequency. The takeaway here is that agents appreciate coaching, training, and feedback — and for the most part, more is better. Involve them in your processes and thinking to increase their overall buy-in.
Robert Davis
APRIL 5, 2018
An EBR not only provides the agent with necessary information about the customer’s interests but, by opting in or signing up for “basic” and “starter” products and services, there is a reasonable expectation on the customer’s part that they will be contacted, so the call is not seemingly “out of the blue.”
Robert C. Davis and Associates
APRIL 5, 2018
An EBR not only provides the agent with necessary information about the customer’s interests but, by opting in or signing up for “basic” and “starter” products and services, there is a reasonable expectation on the customer’s part that they will be contacted, so the call is not seemingly “out of the blue.”
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