Agent burnout, Agent Empowerment, Contact Center and Metrics

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Agent burnout

Agent Empowerment

Contact Center

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How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It)

Playvox

FEBRUARY 2, 2022

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. Some contact centers experience almost no turnover at all.

Agent burnout

Agent burnout Contact Center Gamification Agent Empowerment

Meet Customer Needs Without Overwhelming Your Agents: 6 Workforce Management Strategies to Engage your Team and Still Surpass High Customer Expectations

SharpenCX

APRIL 29, 2020

Workforce management in your contact center is all about finding balance. You balance the needs of your customers with the workload of your agents (and their development). Plus, you toss in overseeing your contact center budget, too. And, look to your year-over-year metrics for added guidance, too.

Coaching

Coaching Management Contact Center Morale

Customer Contact Central

How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It)

Meet Customer Needs Without Overwhelming Your Agents: 6 Workforce Management Strategies to Engage your Team and Still Surpass High Customer Expectations

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