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Should You Outsource Your Contact Center?

Real Blue Sky

Add to this the ability to deploy various technologies at the OSP’s scale, and you’re likely to be able to deploy at lower cost features like an in-queue callback, natural language IVR, AI agent assistance, and a host of additional capabilities. Advertising and marketing are commonly supported by an agency.

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

Add to this the ability to deploy various technologies at the OSP’s scale, and you’re likely to be able to deploy at lower cost features like an in-queue callback, natural language IVR, AI agent assistance, and a host of additional capabilities. Advertising and marketing are commonly supported by an agency.

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article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

Add to this the ability to deploy various technologies at the OSP’s scale, and you’re likely to be able to deploy at lower cost features like an in-queue callback, natural language IVR, AI agent assistance, and a host of additional capabilities. Advertising and marketing are commonly supported by an agency.

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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

Businesses can use customized virtual numbers in advertisements or promotional materials to attract specific target audiences and improve the effectiveness of marketing campaigns. Here’s where multi-tenant contact center software can come in handy.