VocalCom
FEBRUARY 18, 2019
It’s not just a matter of satisfying customers—it’s all about giving them the kinds of experiences that make them want to come back over and over again. Consider these five tips for winning customer loyalty. The more you reduce customer effort, the more people will support your brand. Make the payment process effortless.
NICE inContact
AUGUST 9, 2018
According to Nielsen’s Global Trust in Advertising Report (image below), consumers are almost twice as likely to trust recommendations from friends or colleagues over ads that they see in search engines. Customer Effort Score (CES). Are you tracking these 3 customer service metrics in your contact center?
NICE inContact
AUGUST 9, 2018
According to Nielsen’s Global Trust in Advertising Report (image below), consumers are almost twice as likely to trust recommendations from friends or colleagues over ads that they see in search engines. Customer Effort Score (CES). Are you tracking these 3 customer service metrics in your contact center?
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