Advertising Cloud contact Contact center software Customer effort 
NICE inContact
AUGUST 9, 2018
According to Nielsen’s Global Trust in Advertising Report (image below), consumers are almost twice as likely to trust recommendations from friends or colleagues over ads that they see in search engines. Customer Effort Score (CES). Are you tracking these 3 customer service metrics in your contact center?
NICE inContact
AUGUST 9, 2018
According to Nielsen’s Global Trust in Advertising Report (image below), consumers are almost twice as likely to trust recommendations from friends or colleagues over ads that they see in search engines. Customer Effort Score (CES). Are you tracking these 3 customer service metrics in your contact center?
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