JustCall
MARCH 7, 2023
Multichannel Contact Center A multichannel contact center is similar to an omnichannel contact center in that it helps the agents manage multiple sources of interaction. However, in a multichannel mode, the digital channels are not integrated with each other.
VocalCom
FEBRUARY 19, 2018
Videos are a prime way to advertise your brand, but don’t make this your main goal. Furthermore, Animoto cites the usefulness of video, stating that 4 out of 5 customers find demo videos instructive. So how can your brand engage customers effectively through video? Here are five essential tips to consider. Address customer needs.
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