Unlocking the Value of Customer Experience: A Guide to Measuring CX ROI
NobelBiz
NOVEMBER 13, 2023
Here is how it works; your consumers are classified into one of three groups based on their responses: (9-10) Advertisers or Promoters : these are your most devoted and passionate clients, eager to serve as authentic brand advocates. To learn more, read this article on What is The Call Center Net Promoter Score NPS – and How to Improve It?
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