Babelforce

SEPTEMBER 10, 2020

Why does TTS matter in a contact center? What you should know about conversational IVR What’s great for customers! Why does TTS matter in a contact center? We’re seeing a lot of deployments for text-to-speech systems within IVR. IVR stands for Interactive Voice Response.

Interactive Voice Response 52

Interactive Voice Response Contact Center Airlines Advertising 52

JustCall

MARCH 7, 2023

Brands have already made the move to upgrade from basic call centers to contact centers for the agility and flexibility that they provide. Addressing this gap between expectation and capacity, contact centers offer extended functionality and better efficiencies. What is a Contact Center?

Contact Center 52

Contact Center Multichannel Contact center software contact center solutions 52

EPIC Connections

MARCH 27, 2018

The contact center industry is known for its constant hum of change punctuated by the rapid fire of new technology and a revolving door of providers. Although we don’t advertise it much, EPIC stands for Email, Phone, IVR, and Chat. We aim to grow as a preferred partner in building the contact center of the future.

Consulting 37

Consulting Consulting Contact Center Cloud contact 37

NobelBiz

APRIL 11, 2022

This is one of the most important goals for contact centers. A Key Performance Indicator (KPI) measures the amount of positive impact generated by your customer interactions. This is intentionally high to guarantee that clients are genuinely unwavering advocates of the products or services provided by your call center. (7-8)

Call Center 52

Call Center Contact Center Telecommunications Cloud contact 52