ShepHyken

JUNE 14, 2019

This week we feature an article by Nick Glimsdahl who writes about how customer retention should be a priority and how to avoid losing customers. Successful companies make it a strategic priority to retain customers because they know retention has a significant impact on their bottom line.

Customer retention 335

Customer retention contact center solutions Advertising Cloud contact 335

NobelBiz

NOVEMBER 13, 2023

According to Forbes : 97% of consumers and 98% of contact center managers say customer service interactions impact whether consumers stay loyal to a brand. 61% of consumers will pay at least 5% more if they know they’ll get a good customer experience. How to measure Your Contact Center’s NPS?

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

Babelforce

SEPTEMBER 10, 2020

Why does TTS matter in a contact center? What you should know about conversational IVR What’s great for customers! Why does TTS matter in a contact center? It’s an automated, interactive system that provides customer service, either to supplement or replace a human agent. In this post: What is TTS?

Interactive Voice Response 52

Interactive Voice Response Contact Center Airlines Advertising 52

JustCall

NOVEMBER 25, 2022

Voice analytics tools can assist call center agents in recognizing when clients are angry or stressed so they can respond in the moment or better after knowing the fact. Such software for contact centers sometimes comes with a preloaded function for speech analytics, or it can be integrated with it. NICE CXone. Avaya OneCloud.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

NobelBiz

JULY 26, 2022

While the call center can be proud of having richer and more specific information about customers and managing them. Call centers must equally acknowledge that it is becoming increasingly difficult to use this information effectively on a daily basis. This is a terrific strategy to keep your advertising approach fresh.

Call Center 52

Call Center Contact Center Cloud contact Telecommunications 52

NICE inContact

MAY 8, 2019

Happy customers make for happy agents — and contact centres that are dialled into great CX see higher rates of engagement, retention, and productivity. A good experience, according to 65% of customers, carries more weight than great advertising. What’s the Industry-Leading Contact Centre Solution?

Advertising 63

Advertising Cloud contact Customer centricity Customer retention 63