Global Response

JUNE 27, 2023

Once you’ve determined the location, strategy, services and structure that’s right for your call center, you still have one of the toughest parts yet to go—recruiting and hiring. Unfortunately, many call centers fall into the same hiring traps and pitfalls.

Call Center 62

Call Center outsourcing Advertising Coaching 62

Vcaretec

APRIL 10, 2023

Call Center Outsourcing is the practice of hiring a third-party company to handle incoming and outgoing customer calls on behalf of another organization. Outsourcing call center operations has become increasingly popular in recent years due to the numerous benefits it offers.

outsourcing 52

outsourcing Call Center Best practices Advertising 52

Callminer

AUGUST 1, 2017

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Real Blue Sky

MARCH 6, 2023

Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. The result is the customer service call center was seen largely as a cost center; it was part of the cost of delivering goods or services.

outsourcing 98

outsourcing Contact Center Real estate Business Process Outsourcing 98

JustCall

MARCH 7, 2023

Introduction Customers expect the brand they shop with to be more proactive and responsive in reaching out and speaking with them; 93% of service professionals say that customer expectations have increased drastically as compared to previous years. How Does a Contact Center Work? What Do You Need: A Call Center or Contact Center?

Contact Center 52

Contact Center Multichannel Contact center software contact center solutions 52

Real Blue Sky

MARCH 6, 2023

Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. The result is the customer service call center was seen largely as a cost center; it was part of the cost of delivering goods or services.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52

Real Blue Sky

MARCH 6, 2023

Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. The result is the customer service call center was seen largely as a cost center; it was part of the cost of delivering goods or services.

outsourcing 52

outsourcing Contact Center Real estate Business Process Outsourcing 52