Robert Davis

APRIL 5, 2018

We have found that, among the elite outbound telesales vendors, their outbound clients account for at least 40% or more of their overall revenue. Combine this with competitive compensation and incentives tied into quality scores and performance, and you have a winning formula.

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48

Robert C. Davis and Associates

APRIL 5, 2018

We have found that, among the elite outbound telesales vendors, their outbound clients account for at least 40% or more of their overall revenue. Combine this with competitive compensation and incentives tied into quality scores and performance, and you have a winning formula.

Telemarketing 40

Telemarketing Outbound sales outsourcing Quality calibration 40

Customer Service Life

JUNE 17, 2019

Where a quality tool wins every time is its ability to easily create a form, quickly change as needed, and add new forms while retaining version history and keeping all of your historical quality data. Are you a customer service manager who also happens to be an Excel whiz? Calibrate with all scorers. Systems to consider.

Calibration 63

Calibration Quality calibration Contact Center Gamification 63