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Is Outbound Telesales Making a Comeback?

Robert Davis

We also know that their outbound clients include Fortune 50-100 corporations; therefore, quality standards are airtight and well-refined processes are already in place for compliance, workforce planning, sales skill training, list management, dialing systems, performance management and quality calibration.

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Is outbound telesales making a comeback?

Robert C. Davis and Associates

We also know that their outbound clients include Fortune 50-100 corporations; therefore, quality standards are airtight and well-refined processes are already in place for compliance, workforce planning, sales skill training, list management, dialing systems, performance management and quality calibration.

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So You Need a Quality Application? Consider These 7 Things

Customer Service Life

Where a quality tool wins every time is its ability to easily create a form, quickly change as needed, and add new forms while retaining version history and keeping all of your historical quality data. Are you a customer service manager who also happens to be an Excel whiz? Calibrate with all scorers.