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What is the Cost to Outsource Call Center Services?

OctopusTech

SEPTEMBER 13, 2023

Call center outsourcing comes under Business Process Outsourcing (BPO) services that provide a wide range of customer care support like technical support, help desk support, telemarketing, appointment setting, marketing, finance, and many more.

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The Challenges of Maintaining and Upgrading Call Center Infrastructure

NobelBiz

JUNE 26, 2023

By investing in robust infrastructure, call centers can optimize agent productivity, enhance call routing and queuing, ensure data security, and streamline overall operations. Together, these critical elements intertwine to create a cohesive and productive call center environment.

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