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What executives must know about contact center compliance

Tethr

Businesses should implement policies for gaining consent before initiating these customer conversations. This act applies to contact centers that collect personal consumer debts including credit card payments, cell phone bills and late auto payments. Call monitoring consent: Several states in the U.S.

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What is Call Center Compliance?

NobelBiz

Some of the key regulations include: TCPA Regulations: The Telephone Consumer Protection Act (TCPA) regulates telemarketing activities and requires adherence to rules regarding consent, caller identification, and the National Do Not Call Registry. HIPAA Regulations: In the U.S.,

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QCS is a SOC 2 Call Center

Quality Contact Solutions

Quality Contact Solutions, Inc (QCS), a leading outsource call center and telemarketing company, today announced that it is now officially SOC 2 Type 1 and HIPAA certified. At QCS, our priority has always been to protect our clients’ data and implement the highest security and privacy measures available.