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The Best Dialer Software for Call Centers and How to Choose the Right Dialer System for Your Business

aircall

This can help you increase your team’s productivity and customer satisfaction. With a CTI, you can instantly turn your computer into a virtual call center. Pop-up notifications ensure that your sales agents or customer service representatives are aware when they receive a call or when a call is transferred to them.

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7 Strategies for Embracing the Work From Home (WFH) Call Center

Serenova

To overcome the challenges of managing a remote workforce, while maintaining the customer service experience for your customers, you need the right technologies and policies in place to support your teams as they navigate the transition. Ensure your virtual call center technology (as well as your people) can adapt to change.