Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. This approach can make training more engaging and enjoyable, which can lead to better retention and application of the learned skills.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Balto

SEPTEMBER 12, 2023

These detailed insights enable you to create personalized experiences for your customers, which make it easier to foster long-lasting relationships with them. By showing each customer that you “remember” that last issue they had with your services, you’ll earn their trust and boost customer retention.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52

OctopusTech

SEPTEMBER 29, 2022

For example – If the result in software shows a high call abandonment rate, the company can hire more representatives to reduce the long holding or waiting times. . Customer service apps have a variety of features that makes sure that tickets are routed to the right representative and department based on the problems of a user.

Customer Service 62

Customer Service CRM Self service Analytics 62