Monet Software

FEBRUARY 13, 2020

The right tools can help unify the call center’s split personality and foster an environment that is both employee- and customer-centric. The Scheduling Problem. Usually, the real issue boils down to scheduling. But they’re not the best answer for schedules. Is this a case of “never the twain shall meet”?

Schedule adherence 77

Schedule adherence Contact Center Employee engagement Morale 77

Toister Performance Solutions

OCTOBER 26, 2017

Twitter: @bradcleveland Explain the “why” behind schedule adherence, the importance of being “in the right place at the right times.” Director of Customer Experience, UL EHS Sustainability. Blog: Customer Centric Support. You'll need either a LinkedIn Premium subscription or a Lynda account to view the full course.

Schedule adherence 56

Schedule adherence Chief Customer Officer Coaching Contact Center 56

Noble Systems

MARCH 19, 2021

You won’t have to transfer a caller around to get them an answer – which is often one of the biggest customer complaints about customer service. The IVR can also provide advanced features, such as self-service for items that don’t necessarily require a live person (ie, checking an account balance). allow the number.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98