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Finding Greater Success as a Leader in your Call Center: 5 Soft Skills Every Manager Needs to Get a Leg Up on the Competition

SharpenCX

I’m working daily with software, engineers, and clients to problem solve and work through bugs in code. (Ok, Download Now: Master your manager skill set with 29 tactics and strategies to better coach agents. An accountant needs to know how to reconcile bank statements, while a software developer doesn’t.

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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

But managing its day-to-day operations has become tougher as contemporary call center managers have to cope with several challenges including post-covid work scenarios, high attrition rate, increasing competition, and more. The way a call center is managed goes a long way in determining its success or failure.

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How to Measure the Return On Investment (ROI) of Your Contact Center Solution?

NobelBiz

In other words, it makes it possible to calculate the return on investment by taking into account the money invested, and the money earned or lost. This is why, among other things, it is intended to guide the choices of call centers in terms of investments. In terms of numbers, ROI is expressed as a percentage.

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How Cloud Based Contact Center Solutions Increase Flexibility and Agent Productivity?

NobelBiz

Every Contact Center that we power has a dedicated representative that is constantly checking in to see if everything is running at an optimal pace. Having access to the customer’s particular account information makes it simpler for your agents to answer personal queries and advise consumers on the best option.