Accountability, Complaint resolution and Scripts

Conversational AI: Everything You Need to Know for Your Contact Center

Balto

JUNE 20, 2023

And if you’re still relying on a traditional contact center model with long wait times, scripted interactions, and frustrated customers, your business is destined to lose a lot of customers, and concurrently, money. Customer expectations have reached new heights, and businesses must adapt to meet their demands.

Contact Center

Contact Center Chatbots Complaint resolution Wait times

Chatbot Marketing: 11 Actionable Use Cases (With Examples)

JivoChat

JUNE 9, 2021

There are two main kinds of chatbots: Rules-based chatbots are sometimes called decision-tree bots or scripted chatbots. Customer complaints will happen at some point, and both rules-based chatbots and AI chatbots can be equipped to handle them. A rules-based chatbot is programmed to interact with end-users using “if/then logic.”

Chatbots

Chatbots Marketing Upselling Surveys

Customer Contact Central

Conversational AI: Everything You Need to Know for Your Contact Center

Chatbot Marketing: 11 Actionable Use Cases (With Examples)

Webinars

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