Robert Davis

APRIL 5, 2018

And it is these leading sales organizations that are often able to meet a client’s quality, performance, analytics and scalability requirements simultaneously. We have found that, among the elite outbound telesales vendors, their outbound clients account for at least 40% or more of their overall revenue.

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48

Robert C. Davis and Associates

APRIL 5, 2018

And it is these leading sales organizations that are often able to meet a client’s quality, performance, analytics and scalability requirements simultaneously. We have found that, among the elite outbound telesales vendors, their outbound clients account for at least 40% or more of their overall revenue.

Telemarketing 40

Telemarketing Outbound sales outsourcing Quality calibration 40

Customer Service Life

JUNE 17, 2019

Quantity of quality monitors completed against our goal for a time period. Performance on individual objectives on the form to provide targeted coaching and training for the areas where teams and individual agents struggle most. Calibrate with all scorers. Permissions and access. Integration with single sign on.

Calibration 63

Calibration Quality calibration Contact Center Gamification 63