Robert Davis

APRIL 5, 2018

And it is these leading sales organizations that are often able to meet a client’s quality, performance, analytics and scalability requirements simultaneously. We have found that, among the elite outbound telesales vendors, their outbound clients account for at least 40% or more of their overall revenue.

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48

Robert C. Davis and Associates

APRIL 5, 2018

And it is these leading sales organizations that are often able to meet a client’s quality, performance, analytics and scalability requirements simultaneously. We have found that, among the elite outbound telesales vendors, their outbound clients account for at least 40% or more of their overall revenue.

Telemarketing 40

Telemarketing Outbound sales outsourcing Quality calibration 40

Customer Service Life

JUNE 17, 2019

Calibrate with all scorers. Quality calibration is a process by which all reviewers ensure alignment on the way they grade customer interactions. They simply log in to the quality tool and there are interactions selected based on preset criteria ready to be graded. Integration with single sign on.

Calibration 63

Calibration Quality calibration Contact Center Gamification 63