ChurnZero

JANUARY 4, 2024

“2024 will continue to see the chief customer officer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. “Their task: to build customer success into the best-performing department: a center of excellence that integrates technology and people.

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

Answer Dash

APRIL 16, 2019

One thing that gets lost in individual initiatives is low accountability for the larger picture of growth. Conduct ecosystem mapping to see important things going on backstage,” recommends Magers. It tracks benefits realization and accountability by laying a baseline that clarifies results gained.” “The Connect with Ms.

Customer Experience 76

Customer Experience Chief Customer Officer Enterprise Journey mapping 76

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98