Remove Accountability Remove Chatbots Remove Multi-channel support Remove Scripts
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Customer Service in the Digital Age

CSM Magazine

The IMA’s Statement on Management Accounting (SMA) Value Chain Analysis for Assessing Competitive Advantage (issued in March 1996) states, “The value chain approach for assessing competitive advantage is an integral part of the strategic planning process.

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Build generative AI agents with Amazon Bedrock, Amazon DynamoDB, Amazon Kendra, Amazon Lex, and LangChain

AWS Machine Learning

The agent can assist users with finding their account information, completing a loan application, or answering natural language questions while also citing sources for the provided answers. The web channel includes an Amplify hosted website with an Amazon Lex embedded chatbot for a fictitious customer.

Scripts 93