Accountability, Chatbots, First call resolution and Outbound sales

Could poor audio quality be affecting your call center's customer experience?

Spearline

MARCH 2, 2021

Call durations/handling times and first call resolution. If both your customer and your agent are struggling to communicate through poor audio quality, the call may take longer to resolve. Agent experience. You can read more about our test types here and learn more about our products here.

Call Center

Call Center Customer Experience First call resolution Outbound sales

The importance of audio quality for contact centres

Spearline

NOVEMBER 12, 2018

In a Gartner webinar recently on customer service technology trends, one of their analysts referenced their prediction that about 40% of the new applications for chatbots and virtual assistants being piloted this year would be abandoned by 2020. Call durations/handling times and first call resolution.

First call resolution

First call resolution Outbound sales Airlines Chatbots

Customer Contact Central

Could poor audio quality be affecting your call center's customer experience?

The importance of audio quality for contact centres

Webinars

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