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Six Ways To Stimulate Workforce Connectedness And Electrify Employee And Customer Experience

CCNG

Integrate holistic coaching, intelligent workflows, gamification, performance-based compensation and other capabilities to engender teamwork, accountability and collaboration. Create an environment of trust, transparency and accountability. A 2021 Gallup survey found that a mere 23% of U.S.

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Seek and Share Truth to Boost Employee and Customer Experience

CCNG

For example, a digitized agent coaching system enables team leaders to document their support interactions with agents and simultaneously capture key metrics about every touchpoint relevant to their routine. In the digitized coaching scenario, agents can rate the value of support delivered by their supervisors in real time.

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Working Remotely: Confessions of a virtual leader

CCNG

While working remotely, I have been in online meetings where people are missing because they failed to take time zone differences into account. The survey results were clear: the team experienced greater focus, higher engagement, and more satisfaction overall.

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