Customer Relationship Metrics

JANUARY 11, 2017

For more specifics, these were two financial services contact centers in this study. Each caller had an equal opportunity to participate in a post-call IVR survey. The objective of this study. The objective was to either support or refute the impacts of agent accountabilities on FCR performance. Everybody can do it.

Customer Experience 67

Customer Experience Interactive Voice Response Caller satisfaction Calibration 67

Callminer

OCTOBER 11, 2018

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. Operational efficiency, particularly focusing on caller forecasting.

Call Center 561

Call Center Metrics Contact Center Wait times 561

NobelBiz

FEBRUARY 7, 2022

Simple questions like company hours, office locations, account balances, and shipment information may be readily answered with precise responses, even when the contact center is closed. However, the caller should be warned via tailored messages that they will not receive attention from any agent outside of work hours.

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52