Tenfold - Contact Center Blog

DECEMBER 28, 2017

The two qualities can also create a competitive advantage, which is key priority for growing organizations. While agents hold the keys to your company’s success, they are also the most expensive resource you have – accounting for 60% to 70% of expenses in a contact center. Call logs are automatically entered into the CRM itself.

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call center workforce Call Center Technology Management 54

ProProfs Blog

MAY 1, 2020

You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. And while you create one or update an existing one, make sure you take customer feedback into account. Quality management. What are the areas of customer service?

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JustCall

FEBRUARY 13, 2023

For instance, if you have hired many non-experienced agents for cold calling, you will particularly need call recording systems , conversation intelligence , and quality management applications that will be helpful in training those individuals. So what if the closing rate is slow right now?

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Sales Call Center Interactive Voice Response CRM 52

JustCall

MARCH 21, 2022

For instance, if you have hired many non-experienced agents for cold calling, you will particularly need call recording systems, conversation intelligence , and quality management applications that will be helpful in training those individuals. Automatic Logging of Sales Calls and SMS.

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