Remove Accountability Remove call center solutions Remove Scripts Remove White Paper
article thumbnail

What is PCI Compliance Call Recording & Transcription: Definition, Expert Tips & Best Practices

Callminer

The primary reason this number may not be included is that both the account number and the CV2 are required for would-be criminals to use a stolen card. Methods for Ensuring PCI Call Recording & Transcription Compliance. Train agents thoroughly on everything compliance-related and integrate PCI best practices into their scripts.

article thumbnail

Outbound Call Center Tips & Best Practices

Callminer

Read on to learn more: Tools to Leverage for Your Outbound Call Center. “A good outbound sales script contains a strong connecting statement. Why is it that you’re calling, what prompted the call.” Therefore, to raise sales it is vital to use features of the best call center software.