TRUSTID

APRIL 21, 2019

When things aren’t in sync, the call center can impact your customer experience, driving frustrated customers straight to your competitors. The reality is consumers still see the call center as a reliable source for resolving problems. One of the main customer complaints is in the authentication process.

call center professionals 56

call center professionals Banking Call Center Contact Center 56

TRUSTID

MAY 9, 2019

When things aren’t in sync, the call center can impact your customer experience, driving frustrated customers straight to your competitors. The reality is consumers still see the call center as a reliable source for resolving problems. One of the main customer complaints is in the authentication process.

call center professionals 48

call center professionals Banking Call Center Contact Center 48

TRUSTID

APRIL 16, 2019

When things aren’t in sync, the call center can impact your customer experience, driving frustrated customers straight to your competitors. Everything from navigating the phone tree and wait times to caller authentication and the time it takes to resolve an issue can impact how your customers feel about your brand following a call.

call center professionals 48

call center professionals Banking Call Center Contact Center 48

Fonolo

NOVEMBER 17, 2020

Nobody escaped the long lines and endless waiting times. And contact centers were utterly overwhelmed in the floods of anxious customer calls. And while the thought may seem daunting, there are several new ways to resolve the problems that will erode call center operations ‘ success around the world.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176