TRUSTID

MARCH 29, 2019

As business leaders learn more about fighting fraud by better understanding shifts in fraud tools and tactics, our newly released 2019 State of Call Center Authentication survey helps answer these and other important questions around today’s call center threat landscape. Want to learn more?

Surveys 48

Surveys Call Center call center professionals Interactive Voice Response 48

TRUSTID

APRIL 21, 2019

While customers certainly demand and appreciate that their bank takes the necessary steps to ensure their accounts are safe and protected from fraud, how they do that can impact their experience. One of the main customer complaints is in the authentication process.

call center professionals 56

call center professionals Banking Call Center Contact Center 56

TRUSTID

MAY 9, 2019

While customers certainly demand and appreciate that their bank takes the necessary steps to ensure their accounts are safe and protected from fraud, how they do that can impact their experience. One of the main customer complaints is in the authentication process.

call center professionals 48

call center professionals Banking Call Center Contact Center 48

TRUSTID

APRIL 16, 2019

While customers certainly demand and appreciate that their bank takes the necessary steps to ensure their accounts are safe and protected from fraud, how they do that can impact their experience. One of the main customer complaints is in the authentication process.

call center professionals 48

call center professionals Banking Call Center Contact Center 48

TRUSTID

DECEMBER 16, 2018

It’s essential for ensuring their information isn’t used for malicious activity such as account takeovers or identify fraud. According to the Identity Theft Resource Center, no corner of the business sector is completely immune to fraud. Contact center agents don’t trust KBA.

Engineering 52

Engineering call center professionals Call Center Accountability 52

BlueOcean

OCTOBER 4, 2023

The same is true for first call resolution and average handle times. Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

TRUSTID

APRIL 24, 2019

Automatic caller authentication tools like TRUSTID pre-answer caller authentication provide quick caller recognition to swiftly move good customers along the problem-solving process and detect suspicious calls that need further review. Reduces fraud rates.

call center professionals 48

call center professionals Contact Center Engineering Education 48