Horizon CX

APRIL 3, 2023

From recording calls for quality assurance to implementing employee-training programs, contact center supervisors understand the importance of constant improvement as they strive to present their company in the best possible light. Do entertain customers on hold. Do prepare callers while they wait on hold.

Contact Center 52

Contact Center Entertainment call center workforce Call Center 52

Quality Contact Solutions

DECEMBER 16, 2020

By Nathan Teahon, Strategic Account Manager. A good QA department is just not focused on the individual they are listening to and listening to see what is resonating with the target market. Heck, do you have the correct market targeted? Call to Action. Instead, I have multiple questions. gamut with stints as?Supervisor,

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

Quality Contact Solutions

DECEMBER 16, 2020

By Nathan Teahon, Strategic Account Manager. A good QA department is just not focused on the individual they are listening to and listening to see what is resonating with the target market. Heck, do you have the correct market targeted? Call to Action. Instead, I have multiple questions. gamut with stints as?Supervisor,

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

CCNG

OCTOBER 19, 2022

(Gartner, 2018) According to customers, in 2022, only 3% of companies are customer-obsessed — putting customers at the center of their leadership, strategy, and operations — a decrease of 7 percentage points from the prior year. Forrester, 2022) 80% of CEOs believe they deliver superior customer experience. Acquia, 2019) 78.5%

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195