Remove Accountability Remove Call center experience Remove Customer Care Remove virtual call center
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7 Strategies for Embracing the Work From Home (WFH) Call Center

Serenova

To overcome the challenges of managing a remote workforce, while maintaining the customer service experience for your customers, you need the right technologies and policies in place to support your teams as they navigate the transition. Ensure your virtual call center technology (as well as your people) can adapt to change.

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Contact Center Trends 2021: The CX Watershed

Fonolo

While these metrics are crucial, they only indirectly help a company understand how the contact center contributes to financial success. According to the State of Customer Service , the ability to calculate the return on investment from customer care is a weak point. Call Center Trends 2017.