Accountability, Calibration, Construction and Healthcare

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Call Center Quality Management: A Comprehensive Guide to Improving Customer Satisfaction and Agent Performance

NobelBiz

APRIL 3, 2023

Some industries, such as healthcare and finance, have strict regulatory requirements that call centers must adhere to. Customer satisfaction is calculated in percentage terms by taking into account the number of consumers retained by a business at the completion of a given period.

Quality management

Quality management Call Center Management Calibration

Face-off Probability, part of NHL Edge IQ: Predicting face-off winners in real time during televised games

AWS Machine Learning

OCTOBER 5, 2022

We also share the key technical challenges that were solved during construction of the Face-off Probability model. At the end, we found that the LightGBM model worked best with well-calibrated accuracy metrics. How it works. Imagine the following scenario: It’s a tie game between two NHL teams that will determine who moves forward.

Calibration

Calibration Engineering Automotive Analytics

Customer Contact Central

Call Center Quality Management: A Comprehensive Guide to Improving Customer Satisfaction and Agent Performance

Face-off Probability, part of NHL Edge IQ: Predicting face-off winners in real time during televised games

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