Remove Accountability Remove Business Process Outsourcing Remove call center professionals Remove Customer Support
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12 Questions You Should Ask When Interviewing an Outsourcer

Nicereply

At some point, the inquiries and questions from customers can be too much to handle internally. For many companies, outsourcing is the best next move. How can you be sure you’re putting your customers in good hands? Ideally, you’ll have an account manager in addition to a team lead.

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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?