Accountability Benchmark industry standards virtual call center 
aircall
MARCH 3, 2021
Call center analytics can also provide you with insight into areas of improvement and promote accountability for your call center’s performance. In this guide, we provide an overview of what call metrics are and why call tracking software is so essential for modern businesses.
Hodusoft
AUGUST 2, 2023
It, however, doesn’t consider other key factors such as call type complexity, call duration, or additional revenue generated from the calls. What is a good cost per call? As per industry standards, an acceptable cost per call could range anywhere from $2.70
NobelBiz
NOVEMBER 26, 2021
Here are some of the most successful indicators for assessing your contact center effectiveness: The speed at which agents can address client concerns and complaints. The number of dropped calls, due to a shortage of agents available. Your agents’ average time in comparison to industry standards.
Expert insights. Personalized for you.
71 
Let's personalize your content