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Evaluate Agent Performance like a Pro with this Contact Center Score Card 

Fonolo

All contact center managers know that the job entails so much more than just scheduling a team and watching them work. Managers act as the team’s support system, training resource, knowledge bank, and biggest motivator. Also, holding people accountable for their own growth helps to keep agents feeling engaged throughout the process.

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International Contact Centre Operations Tips & Best Practices

Callminer

To learn how CallMiner is helping African Bank better extract and operationalise insights from voice-based customer interactions in its call centres, watch to our Tech Central podcast, How CallMiner is Helping African Bank Retain and Grow its Client Base. .

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Small Business Call Center Software Solutions

Noble Systems

The IVR can also provide advanced features, such as self-service for items that don’t necessarily require a live person (ie, checking an account balance). A call center for small business can move routine customer queries to self-service, such as confirming appointments, checking order status or account balances, or even paying a bill.