JustCall

DECEMBER 10, 2020

Increase Employee Engagement With Sessions. This increases employee engagement. Call recording has been instrumental in not only holding the agents accountable but also for training purposes. You can thus optimize the workshops or trainings for the newly joined agents. Use Call Recordings for Improvisation.

Best practices 52

Best practices Call Center Sales Average Handle Time 52

Fonolo

MARCH 4, 2020

Keeping talent motivated and inspired is top of mind for Sidhu, who as a result encourages supplementing the education of ADP employees, whether that’s CSPN training, CPA training certification, or accounting certification (among others). Top related content: How to Reduce Hold Time in Your Call Center. And it’s working.

Customer Service 122

Customer Service Metrics Call Center Contact Center 122

Fonolo

FEBRUARY 20, 2020

Keeping talent motivated and inspired is top of mind for Sidhu, who as a result encourages supplementing the education of ADP employees, whether that’s CSPN training, CPA training certification, or accounting certification (among others). Handpicked related content: How to Eliminate Hold Time in Your Call Center.

Customer Service 67

Customer Service Metrics Call Center Banking 67

Playvox

MARCH 27, 2023

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. This approach can also help create a sense of accountability among agents, as they are responsible for achieving their assigned goals. It is important to ensure that the goals set for agents are achievable and realistic.

Contact Center 84

Contact Center Gamification Coaching Quality management 84