Accountability, At home agents, Employee engagement and Interactive Voice Response

Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. However, knowing how to deliver feedback can be tricky.

Best practices

Best practices Feedback Call Center Coaching

The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

Xaqt

JUNE 1, 2020

Contact Centers spent of much Spring 2020 scrambling to shift agents to work-from-home or bring agent seats back onshore from locations where at home agents simply weren't feasible due to lack of critical infrastructure. COVID-19 changed the entire industry in an instant.

Virtual Agent

Virtual Agent outsourcing Call Center Real estate

Customer Contact Central

Call Center Agent Feedback: Tips & Best Practices for Providing Effective Agent Feedback

The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

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