Accountability Agent Empowerment Real estate Service level 
DMG Consulting
SEPTEMBER 7, 2023
Workforce management solutions were initially designed to forecast the volume of incoming phone calls to help a call center determine the number of staff needed to answer those calls within an established service level. Most of this is about agent empowerment and engagement.
Callminer
AUGUST 1, 2017
Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center. This will improve campaign performance overall including agents’ service levels.
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