article thumbnail

Workforce Management for the 21st Century: Helping Deliver a Great CX

DMG Consulting

Workforce management solutions need to be able to accurately account for asynchronous interactions, such as emails or back-office functions, that can start and stop over a period of minutes, hours, days, or even weeks. The majority of contact centers allow work-at-home and hybrid schedules, as this allows them to reduce real estate costs.

article thumbnail

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy.